Re-negotiate Loan Payments
If you have a loan with us and are having difficulty making re-payments in line with your loan agreement, it’s really important that you contact us as soon as you know there is a problem.
There is no need to be embarrassed – we understand that people’s circumstances change and we’ll always try to be sympathetic. Give us a ring or come into the service point and let us know what your circumstances are. Work out what you think is a realistic regular repayment – we will always accept a reasonable proposal.
Provided you stay in touch with us and continue to make payments in line with your renegotiated repayments, we will not take legal action to recover arrears.